Innercept is a residential program located in Coeur d’Alene, Idaho, designed to help struggling teens and young adults change the trajectory of their mental health utilizing an Integral Psychology approach. Offering the largest continuum of programming in the field, Innercept’s team of creative professionals provide individualized treatment plans in scenic, peaceful environments. Innercept is unique in that it is privately owned and operated, with no outside funding, and the sole program operated by the owners, one of which is a double-boarded psychiatrist.
Our student confidentiality is important to us, so those pictured on this website are not actual students. We do not use current or past students in our online or printed materials.
Questions you may not have thought to ask when interviewing a program:
- Are the therapists employed fulltime by your program to focus solely on the students in your residential program?
- Is the MD on your website employed by the individual program fulltime, or do they also work in the community? How long does that provider spend with your students? How long does it take to get students seen? Do they attend your staffing meetings each week?
- If the program is doing Young Adult Intensive work, how long has the program operated that phase of programming (some start and then close this portion of a program as it is a very different type of work)? Innercept has operated this type of programming since 2004.
- Websites are a living document–how many staff on your website still work fulltime for the program (make sure staff are listed on a program website so you can read bios and determine level of experience and expertise)? If they are not listed, why?
- What is your safety record?
- How many staff work fulltime for the program and how are they scheduled during the day and also at night?
- What do you do when a crisis occurs?
- Maintain a physically and emotionally safe environment
- Create order out of chaos, inside and outside
- Work hard; work together
- Acknowledge that everyone has something to contribute; everyone has the right to be heard
- Encourage positive communication and feedback among staff, residents, families, and neighbors
- Encourage others to explore their dreams and actualize their potential
Based on holistic principles, the Innercept programs utilize Integral Psychology to provide a treatment approach compatible with each individual’s aptitude in mind.
Tailor-made therapeutic and academic plans that are provided in a thorough, thoughtful manner as the team identifies each individual’s strengths on which they can build.
We view family support as a vital component, therefore; our parents play a large role in the treatment process. The team works to improve the relationships between residents and their family members. One way is through on-going phone family therapy and psycho educational work with parents.
Adolescent, Young Adult, Young Adult Transition, Aftercare, and Stabilization Programs are designed to empower youth as they explore their role in their family, peer group, community and world. Innercept provides a wide continuum of care, enabling residents to move into more or less structure based on functioning.
Family-style living environments that are nurturing and supportive and help create a sense of “Order Out of Chaos”, which is one of the program values.
Empathetic, caring professionals provide a sophisticated treatment approach while garnering input from the whole team, consisting of a multidisciplinary group of experienced psychiatrists, psychologists, therapists, nurses, and others.
- Mood Disorder, Depression and Bipolar Disorder
- Anxiety Disorders, OCD, Panic Disorder and Social Anxiety
- Executive Functioning issues
- Adoption and Attachment Issues
- Autism Spectrum Disorders and/or related diagnoses
- Strained relationships with parents and authority figures
- Decline in academic performance
- ADD/ADHD issues
- Anger Management
- Eating Disorders
- Thought Disorders
- Executive Functioning Issues
- Personality Disorders
- Negative peer Relationships
- Somatoform Disorders
- Gaming Addictions
- Technology Addictions
An individual that may or may not have had a connection to the Innercept program but want to give an opinion.
What types of people post negative comments?
An individual that has not attended the program but wants to post on various program sites to discourage parents from sending their student to any program.
A student or parent who did not follow treatment advice and are now experiencing a time of struggle.
A student who did not finish the program and are not making healthy choices.
Why do some programs have negative online posts and others do not?
Large corporations spend a considerable amount of money to scrub their online reputation, while smaller companies tend to spend less time and money on addressing these posts. Negative online reviews happen for all programs and hospitals, and those who deal with more complex psychiatric presentations tend to get more posts. Programs such as ours, where the guardians or families are often those seeing the greatest need for treatment and have to make the toughest decisions, have more of these posts.
Some residents coming to us have had numerous failed placements prior to their admission into our program. This experience can often leave the burden of program choice on the shoulders of those who love them the most, and who are the highest functioning in the family. This backdrop often leads to resentment over these decisions in the early stages of treatment. If the resident does not complete this early phase, they have the tendency to struggle, and therefore post a negative review…sometimes even during the course of their treatment, while frustrated over a clinical decision being made by the team.
One of the earliest types of businesses to get online reviews were restaurants.
One may be less likely to post positive reviews if they perceived that they were being forced to dine in a restaurant not of their choosing, they did not feel hungry and others chose their meal for them. In response to this circumstance they demanded their meal before its preparation was complete and left before the dessert arrived but chose to post on the quality of the dessert. In like-manner, choosing a program based on reviews from individuals that did not finish the program or did not follow treatment recommendations would not result in a good outcome, regardless of the setting.
Starting The Journey
As a parent with a young person who made good progress at Innercept, and is now living independently as a young adult, I want to strongly recommend this program. She went from a conflicted, mood disordered, dependent, and very unhappy young person, uncertain of who she was and unable to manage (in any extended way) at school or in life, to someone who is coping with difficulties in the modern world, while also seeing the value of the treatment she needs. She is also someone who had naively made some dangerous past choices, now seen more clearly. Of course, the life journey continues, and not every problem is fully solved. Yet in this setting, which was caring, safe, nurturant while demanding, and socially responsible (promoting concern with relationships, community, and the broader world, not just one’s own issues), she could move from more to less restrictive levels, based on her own well-documented personal progress, while learning healthier ways to live. She stabilized, blossomed, found and gave support, progressed in school, learned skills for getting a job, and had the space to make a few mistakes, while having the safety net to recover from them. The clinical support was excellent, including support and communication with parents. I feel deeply for parents whose young people are hurting and who have to make these hard choices, but this is a strong option to consider carefully.
Mother of Young Adult
Our journey has been long and painful, but the results are impressive. We are well aware that our daughter’s challenges are far from over. We are confident however, that her new skills will carry her through whatever the future may bring. Thank you to the entire Innercept team for making this transformation possible!
Parents of Adolescent Resident
The Lesson I Learned at Innercept…I am convinced that life is not so much about what happens to us, but rather how we respond to the situations and people we encounter. You may stumble, fall or even have to crawl for a while, but there will be people who will, come along to dust you off and send you on your way again. I have found that life consists of making mistakes, learning from them and striving to be your best self. We must remember that we are merely human and therefore will not always accomplish what we set out to do. This much I now know…failure is inevitable, perfection ins impossible, success is measurable, happiness is attainable and I…I am able.
Former Young Adult Resident